Review our COVID purr-cedures here.

COVID-19 Procedures

A NEW EXPURRIENCE UNDER COVID-19 (UPDATED 3/15/21)

Our lounge has always been exceptionally clean and sanitary, but we’ve stepped up our protocols to ensure your visit is safe. In addition to our increased cleaning and facility upgrades, we’ve made noticeable changes to our procedures for the well-being of our customers.

Before your visit...

Our guests will be assigned a room in the lounge. This new spacing will allow us to maintain safe distancing procedures during your visit. The available rooms are...

  • The Tree Room, where our kitty companions await upon the magnificent cat tree
  • The Logo Room, the first room you see as you enter the lounge featuring our FGSC neon sign
  • The Mural Room, behind the workstation bar with the stunning mural of our cool cats

Our reduced capacity complies with current COVID-19 guidelines. We have reduced the number of onsite staff to better accommodate social distancing.

All sessions start at the top of the hour every hour. Each session has been reduced to 50 minutes to allow us time to sanitize at the end of every hour.

All guests must book a session online before entering. A session can be booked last-minute as long as the lounge isn't full.

Guests will be asked standard COVID-19 questions about their health before entering.

Guests will receive a temperature scan before entering and any guests with a high temperature will not be allowed to enter the lounge. You will be given the option to receive a refund or reschedule your reservation.

    In the lounge...

    Masks must be worn by all guests & staff at all times. No one will be admitted without one – no refunds, no exceptions.

    We have reduced the maximum guests allowed in the lounge to ten (10) people in accordance with current COVID-19 guidelines. The maximum guests allowed in the lounge for a private session will remain at six (6) people until further notice.

    Guests will be asked to remain within the limits of their reserved room to allow for safe distancing. 

    No outside food or drink is permitted and the public drinking fountain will not be available.

    There are numerous hand sanitizer stations located throughout the lounge. Guests are also welcome to wash their hands at the sink on the back wall. 

    We are temporarily closing our public restroom. Please keep this in mind when planning your visit.

      During and after your session...

      Onsite purchases of merchandise must be completed online before the end of your session. If the purchase is completed during your visit, your purchase will be available for pick up when you leave.

      Our strict cleaning procedures require guests to leave the lounge immediately once their session is over. Guests will be notified five minutes before the end of their session. Our volunteers will assist each guest group to exit with appropriate social distancing. 

      Detailed cleaning procedures will be performed during the last ten minutes of each hour.